Brookline Emergency Management Office Provides Information Before 3G Cellular Network Closes

For immediate release

BROOKLINE – Brookline Fire Chief and Emergency Management Director John F. Sullivan wants to provide information on the planned closure of the 3G cellular network, in order to prepare residents for the possible impacts.

Mobile carriers plan to phase out 3G networks, which rely on older technology, from early 2022 to enable more advanced and reliable network services, including 5G. As a result, some older phones and devices will lose calling and data features, including the ability to contact 911.

Residents with family members using older devices are urged to check with them and help them upgrade their devices, if necessary.

Mobile devices, including those older than an iPhone 6 or Samsung Galaxy S4, may require an upgrade before the 3G network is phased out. Residents with older phones are encouraged to contact their mobile operator or visit their operator’s website to determine if a new device or software upgrade is needed.

Mobile service providers have indicated that they plan to phase out 3G services by the following deadlines:

Residents are reminded that these are the completion dates and mobile operators can start removing parts of the network earlier. Residents whose mobile operators are not listed may still be affected.

The shutdown can also affect other devices, including medical devices, tablets, smartwatches, vehicle SOS services, personal emergency alert devices, security systems, and more. Residents concerned about a device’s connectivity should contact the monitoring company or service provider to see whether or not the device will be affected.

For more information on the shutdown, including information on resources to help eligible consumers with phone upgrades and other Internet connectivity costs, please click here.

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