ATLANTA, March 10, 2022 (GLOBE NEWSWIRE) — Roadside assistance towing programs operate without financial liability and expose motorists to financial risk, according to Insurance Risk Services of Georgia. Motorists should exercise caution when using Roadside Towing Assistance programs due to the risks involved. With the advance of technology and the evolution of legislation, the motorist is responsible in the event of damage to his vehicle.
With vehicles outfitted with traction control systems, carbon fiber, aluminum frames and other expensive computer technology, motorists have no idea which towing company to use, so they’re dependent on road programs. roadside assistance to help get vehicles safely to repair facilities. However, these roadside assistance programs are the worst for motorists because they don’t pay the necessary rates for training, equipment, and operating costs. Roadside assistance programs use third-party dispatch companies that profit from dispatching towing services for insurance companies and car manufacturers. Often costing twice the price to the motorist. On average, these programs pay $35 for two hookups that won’t cover the fuel, equipment, training, and expenses needed to operate within legal standards. Thus exposing the motorist to financial risks in the event of an incident. Under Georgian law, the financial responsibility for payment of services rests with the motorist/vehicle owner. If a motorist has a problem, they should deal with the towing provider.
With the Russian-Ukrainian war, expect to pay more for roadside assistance towing services. Diesel fuel costs an average of $6 per gallon, and motor oil is in short supply, roadside programs will pass these costs on to the motorist. Towing providers must cover operating and other costs. Roadside assistance programs do not cover the cost of labor or equipment required, which often results in vehicle damage. When damage does occur, roadside programs hide behind complicated supplier contracts that shield them from liability, leaving the motorist to sort out the problem on their own. When a commercial transportation insurance claim arises, the claims process takes an average of three months to process and is typically denied or settled at a fraction of the claim amount.
When a motorist calls for roadside assistance, they think they are talking to the vehicle manufacturer or the insurance company, but it is actually a call center. Operators have no idea of equipment needs, costs and legal issues, often misinforming the motorist about services and costs, resulting in a motorist having an unpaid bill for unpaid services. covered because the manufacturer’s equipment and labor are not covered by the programs. To protect roadside assistance companies from liability, they have halted direct telephone communication with towing providers and motorists using smartphone apps or internet software.
With the lack of accountability and the time it takes for roadside assistance to arrive on the scene, forget about roadside assistance towing programs. Find a reputable towing company in your area that meets your needs.
Jason Peacock, [email protected]
Georgia Insurance Risk Services
Image 1: 2022 Ford Mach-E Battery Rail Damage from roadside assistance towing provider
2022 Ford Mach-E Battery Rail Damage Roadside Assistance Towing Provider. No insurance coverage from roadside assistance or towing provider.
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2022 Ford Mach-E battery rail damage caused by roadside assistance towing provider