Better delivery service strategies can generate higher revenues. While it’s nice to have a great on-time delivery record, your business reputation can suffer if your customer service is below par and your customers can’t get your deliveries on time.
Customers and revenue will decide what happens with regards to delivery time. It directly affects sales. Improving punctuality leads to a better customer experience, greater productivity and the possibility of acquiring new customers – this is a common problem with itinerant salespeople. If you want to be more punctual, here are some tips that can help you improve delivery operations:
1. Establish a hub and search for other warehouses in the commercial coverage area
It is best to establish your hub or main warehouse in a location where it can reduce delivery time – consider the geographic location within the coverage area of activity. Most merchant sites now offer free nationwide shipping. Investing in warehouses across the country will speed up deliveries. You may consider that this is too much for small online retailers. Find out if the warehouses are well placed and can service sites in their area.
2. Set yourself a realistic delivery commitment
To increase your sales volume, don’t make unrealistic delivery service commitments. Instead, set a reasonable timeframe and stick to it religiously. Likewise, don’t be too relaxed about the deadline; otherwise, you risk losing consumers, and your loss can be an advantage for your competitor. There is a need to draw a narrow line between unsustainable delivery times and flexible times. The most effective way to determine actual delivery times is to assess the efficiency of your supply chain and plan a delivery schedule appropriately.
3. Ensure a good commercial relationship with your fleet
The time it takes to ship a package depends on the efficiency of your shipping service. Choosing a professional shipping company to meet your specifications is a good start if you don’t have your delivery team yet. When the carrier meets your standards, make sure you maintain a healthy connection with them by consistently paying them on time. Meet their deadlines by helping them get correct information about customers, stock orders and other logistics tasks.
4. Make sure you are tracking supplies and demands for your merchandise.
One of the common customer frustrations with some merchants is offering products that are not even available for delivery when customers choose to purchase them. It is essential to ensure that you are monitoring your merchandise inventory against demand. Having a well-managed database can help you achieve this.
5. Involve your customers by informing them of the delivery status
Customers are delighted to be able to track the status of their transactions online. Customers will find that you are actively working on their deliveries rather than just sitting on their orders if you keep them updated on the status of their items throughout the delivery process. Retailers and shippers will be able to check the status of orders and improve their punctuality using reliable order management software.
The delivery service is an essential part of achieving a business agreement. It is the most crucial element in enabling your customers to appreciate the benefits of your products. Therefore, always do your due diligence before using a third party service provider; this is an important consideration for the sustainability of your brand, and it should be used with caution.